Frequently Asked Questions

Orders are dispatched within 1-2 working days. Orders placed after 12pm UK time on a Friday, or at the weekend, begin processing on the next business day. You get an email with a tracking link as soon as your parcel leaves us.

Standard delivery arrives in 5-7 business days from dispatch. Delivery times are counted in business days from the day your parcel leaves us, not from the moment you order, so add the 1-2 working days processing time to work out the total. Business days are Monday to Friday, excluding UK public holidays.

Standard delivery is a flat £4.99 on orders below £45, and free once your order reaches £45 or more. The cost is calculated automatically at checkout and shown clearly before you pay. Full details are on our Shipping & Returns page.

We currently ship to addresses within the United Kingdom only. Standard delivery is £4.99 and takes 5-7 business days, with free delivery on orders over £45. We are unable to process or fulfil orders for delivery outside the UK at this time, and an order placed with a non-UK shipping address may be cancelled and refunded. Because everything stays within the UK, there are never any import duties or customs charges to pay on delivery.

As soon as your parcel ships we email you a tracking link. You can also sign in to your account at any time and open your orders to see the current status of everything you have bought.

If your order has not been dispatched yet, we can still change the delivery address, swap a variant or cancel it outright. Email us as soon as you can. Once a parcel is on its way, you can still send it back under our returns policy.

You have 30 days from delivery to tell us you want to return something, and 14 days after that to post it back. The item needs to be complete and in its original packaging. There are no restocking fees, and exchanges are available. This is a voluntary extension of your statutory 14-day cancellation right under UK consumer law.

Refund requests must be submitted within 14 days of delivery. After that point we may offer store credit or an exchange instead of money back, though the item can still come back within the full 30-day return window. None of this limits your statutory rights: if an item is faulty, damaged or not what you ordered, you are entitled to a refund regardless of how long ago it arrived.

If you have simply changed your mind, you cover the return postage. If the item arrived faulty, damaged or was not what you ordered, we cover it. Refunds go back to your original payment method within 14 days of us receiving the item or your proof of postage.

Tell us within 30 days of delivery and send a photo. We will arrange a replacement or a full refund, and we cover the return postage on anything that arrives faulty.

Every option we support is shown at checkout, including the major credit and debit cards and the digital wallets available on your device. Payments are processed over a secure encrypted connection and we never store your card details.

Email hello@peltium.com and a real person will reply, normally within one working day. We are open Monday to Friday, 9am to 6pm UK time and closed at weekends, so anything sent on a Saturday or Sunday is answered on Monday. Setup questions are welcome too, not just order issues.