Shipping & Returns
Last updated: September 2026
We ship to the United Kingdom only
Peltium cannot currently fulfil orders for delivery outside the UK. Orders placed with a non-UK shipping address may be cancelled and refunded.
Thank you for shopping at Peltium. This Shipping Policy explains how we process, ship and deliver orders placed through peltium.com. By placing an order with us, you agree to the terms set out below.
Shipping Policy
1.Shipping Destinations
Peltium currently ships exclusively to addresses within the United Kingdom. We are unable to process or fulfil orders for delivery outside the UK at this time. If you attempt to place an order with a non-UK shipping address, it may be cancelled and refunded.
2.Order Processing Time
All orders are processed within 1-2 working days of being placed, excluding weekends and public holidays. Orders placed after 12pm (UK time) on a Friday, or over the weekend, will begin processing on the next business day.
You will receive an order confirmation email as soon as your order is placed, and a separate shipping confirmation email once your order has been dispatched.
3.Shipping Method and Delivery Times
| Shipping Method | Cost | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | £4.99 | 5-7 business days |
| Free Standard Shipping | Free | 5-7 business days (on orders over £45) |
- Delivery times are estimated from the date of dispatch, not the date the order was placed, and exclude order processing time.
- Business days are Monday to Friday, excluding UK public holidays.
- Delivery estimates are provided by our shipping carriers and are not guaranteed. Occasional delays may occur due to high order volumes, weather conditions, or other circumstances beyond our control.
4.Shipping Costs
A flat shipping fee of £4.99 applies to all standard orders under £45. Orders totalling £45 or more qualify for free standard shipping. Shipping costs are calculated automatically at checkout and will be clearly displayed before you complete your purchase.
5.Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. Please allow up to 24 hours for tracking information to update after dispatch.
6.Incorrect Shipping Information
Please double-check your shipping address at checkout. Peltium is not responsible for orders delayed, misdelivered or lost due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, please contact us immediately at hello@peltium.com and we will do our best to amend it before dispatch.
7.Lost, Delayed or Damaged Parcels
If your order has not arrived within the estimated delivery window, or has arrived damaged, please contact our support team at hello@peltium.com with your order number. We will investigate with our carrier and work with you to resolve the issue, whether through a replacement, refund or other appropriate solution.
8.Failed Delivery Attempts
If a parcel is returned to us as undeliverable — for example, due to an incorrect address or a failed delivery attempt that was not rearranged — we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery in such cases.
9.Customer Support
If you have any questions about your order or this Shipping Policy, our support team is available:
- Email:
- hello@peltium.com
- Hours:
- Monday — Friday: 9am to 6pm (UK time)
- Closed:
- Saturday and Sunday
We aim to respond to all enquiries within one working day.
10.Changes to This Policy
Peltiumreserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated "Last updated" date. We encourage customers to review this page periodically.
Returns
Changed your mind? Tell us within 30 days of delivery and we will take the item back — no reason needed. This is a voluntary extension of your statutory 14-day cancellation right under UK consumer law.
- Once you have told us, you have 14 days to post the item back
- Sale and discounted items are returnable on the same terms as full-price items
- Change of mind: you cover the return postage. Faulty, damaged or incorrect: we cover it
- Refunds go to your original payment method within 14 days of us receiving the item back or your proof of postage
- Cancel a whole order and we refund the standard outbound delivery charge too
To start a return, email hello@peltium.com with your order number and we will send return instructions and the address. Full details are in our Returns & Refunds Policy.
Exchanges
We don't operate a direct swap. For a different colour, size or model, return the original item under our returns policy and place a new order — that way you get the item you want before it sells out, and your refund is processed in parallel.
Received something faulty, damaged or simply not what you ordered? Email hello@peltium.com with a photo and your order number and we will put it right at our cost.
Still need a hand?
We are open Monday to Friday, 9am to 6pm UK time and reply within one working day.